Frequently Asked Questions
Everything you need to know about shopping with Newgate World.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. Larger furniture items requiring freight delivery may take 10-14 business days depending on your location.
Do you offer international shipping?
Yes, Newgate World ships to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the order.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products covered by a warranty?
All Newgate World products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.